Additional information
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At ETN THE BUDGET STORE, all items are carefully inspected before dispatch. As a discount fashion retailer, we source branded pieces at reduced prices, therefore all policies are strictly applied to ensure fairness and sustainability for both customers and the business.
PLEASE NOTE:
Sizing may vary across brands, collections, and designs especially with Zara items. We strongly recommend checking measurements, size guides, and product descriptions before placing an order.
By placing an order, you agree to the terms outlined below.
Returns are only accepted in the following cases:
If your item arrives damaged due to transit or logistics handling, you must provide clear photo or video evidence immediately upon receipt for review and verification.
RETURN TIMEFRAME
Lagos customers: within 24–48 hours of delivery
Items that fail to meet these conditions will not be accepted.
Refunds are only issued in cases where the issue is verified to have originated from ETN THE BUDGET STORE.
Eligible refund cases include:
Refunds are processed within 24–72 hours after approval.
Exchanges are only considered for issues verified to have originated from ETN THE BUDGET STORE, subject to item availability.
Approved exchanges must meet return conditions and may attract additional delivery/logistics costs where applicable.
CUSTOMER AGREEMENT
By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy.
