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Refund and Returns Policy
RETURNS, REFUNDS & EXCHANGE POLICY ETN THE BUDGET STORE
At ETN THE BUDGET STORE, all items are carefully inspected before dispatch. As a discount fashion retailer, we source branded pieces at reduced prices, therefore all policies are strictly applied to ensure fairness and sustainability for both customers and the business.
PLEASE NOTE: Sizing may vary across brands, collections, and designs especially with Zara items. We strongly recommend checking measurements, size guides, and product descriptions before placing an order.
By placing an order, you agree to the terms outlined below.
1. RETURNS
Returns are only accepted in the following cases:
Wrong Item Delivered If you receive an item different from what you ordered, you may request a return.
Damaged Item Upon Delivery
If your item arrives damaged due to transit or logistics handling, you must provide clear photo or video evidence immediately upon receipt for review and verification.
RETURN TIMEFRAME Lagos customers: within 24–48 hours of delivery
Outside Lagos customers: within 3–7 days of delivery
RETURN CONDITIONS
All returned items must be: Unused
Unwashed
Tags intact (where applicable)
Free from wear, damage, stains, alteration, or perfume
Items that fail to meet these conditions will not be accepted.
IMPORTANT NOTES Returns are not accepted for sizing issues, change of mind, or personal preference.
Sale items, discounted items, clearance items, and promotional items are strictly non-returnable and non-refundable.
For international orders, return requests must be made via our official support channels.
1. REFUNDS
Refunds are only issued in cases where the issue is verified to have originated from ETN THE BUDGET STORE.
Eligible refund cases include:
Wrong Item Delivered (where replacement is not possible)
Item Unavailable After Payment Confirmation
Refunds are processed within 24–72 hours after approval.
IMPORTANT NOTES Refunds are not issued for sizing issues, customer preference, or change of mind.
Sale items, discounted items, clearance items, and promotional items are strictly non-refundable.
Any issue not verified to originate from ETN THE BUDGET STORE does not qualify for a refund.
2. EXCHANGES
Exchanges are only considered for issues verified to have originated from ETN THE BUDGET STORE, subject to item availability.
Approved exchanges must meet return conditions and may attract additional delivery/logistics costs where applicable.
CUSTOMER AGREEMENT
By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy.
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